Гарантийные обязательства

Все продукты Control Techniques имеет гарантию. Ниже представлены гарантийные обязательства Control Tecniques. 

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Control Techniques Warranty Policy

1.          MISSION

             Control Techniques provides a full World-Wide warranty for all its products.

             This warranty support will be provided by the  CT Centre in whose territory the product is utilised. The list of CT Centres can be found in the “CT Drive Centres and Distributors” booklet and in each Control Techniques product manual.

             CT Centres will support warranty claims for all products which carry a Control Techniques reference.

2.          WARRANTY PRINCIPLES

2.1        Warranty period

             The Control Techniques warranty terms are product related, further details are available upon request.

2.1.1     Digital products:

             Digital products carry a full 2 year warranty valid from the Date of Sale by the CT Centre.

2.1.2     Analogue products (including systems and mechanical components such as motors):

                These have a 1 year warranty which shall be 12 months from Date of Sale. The 1 year warranty on systems does not restrict the product warranty.

2.2        Return to base and on site repair

             The basis of the product warranty is a “return to base” warranty and it is the customer’s responsibility to return the product to a CT Centre. For some products deemed to be too large to easily ship, product repair may be carried out on site as defined in 4.2.1.

2.3        Warranty limitations

             The warranty is void if the products have not been stored, installed or used in accordance with the operating manual. Repair or replacement under  warranty will only be carried out  where the customer provides detail of the failure and where there is no mechanical or electrical damage caused by misuse or by unskilled repairs. (See 4.2.1)

3.          PRODUCT RETURN PROCEDURE

3.1.1     Product replacement Program

             The warranty policy is supported by a limited Service Exchange program. Details of products held for service exchange are available on request. Service exchange stock is provided subject to availability as follows:-

1)         2 years from date of manufacture:-  Replacement products of same generic type from regional service exchange stock. Despatch is anticipated within 12 hours from receipt of the purchase order as defined in 3.1.3

2)         Where a Service Exchange Unit is not available then an equivalent or similar replacement product can be supplied as an alternative to the repair of faulty unit. It is therefore advisable to carry a spare unit for production critical components.

3)         The Control Techniques policy of continuous improvement makes it advisable for the purchaser or user to inform the local CT Centre of the products in use in order to ensure that the highest level of service can be provided. 

3.1.2     Warranty on repaired or replaced units

             A repaired or replacement unit carries the greater of a 6 month warranty or the balance of outstanding warranty of the unit it replaces.

3.1.3     Purchase order requirement

             When notifying a product malfunction the company returning the product or requesting service will be expected to provide an order number and the faulty product type and serial numbers to the local CT Centre. This order number is intended to be for the sole purpose of tracking the replacement product or in the event of a site visit it will be used to cover the chargeable costs, see 4.1.1.

3.1.4     Replacement products

             Where a CT product is believed to have failed under warranty then the customer will be supplied without delay with a replacement  unit (see 3.1.1) from service exchange stock. This will be  invoiced at sales list price on 60 day credit terms.

             The invoice will be credited in full upon receipt of the returned failed drive provided that confirmation is received from the CT Product Service Centre or local Repair Centre that the failure is a valid warranty failure. Should the customer not return the failed unit within this 60 day period then the invoice will become payable. The repaired drive will be available to the customer as a spare at a discount.

4.          SITE VISITS

4.1.1     Product or system warranty site visit

             In all cases where a site visit is necessary as a result of a product or system failure under warranty, the customer must provide an order number as defined in 3.1.3 above. This order will cover direct costs, travel labour and waiting time only. There will be no labour charge for the time on site related to the warranty failure. The charges relating to the total time involved as well as the direct costs will be invoiced to the customer should no fault be found or the failure be deemed to be outside the warranty conditions as stated in sections 2.1, 2.2 & 2.3 above.

4.1.2     System commissioning site visit

             Where the reason for the visit is product set-up or application software related, or the core work is setting up or commissioning a product or system, then the full visit costs will be invoiced to the company requesting the visit.

             Should a product failure be found during the course of the visit, this product will be treated as described in 3.1. This would not alter the charging procedure for the rest of the visit costs.

4.2.1     Replacement and repair

             Parts are available for the on site repair of larger drives. Any repairs done on site must be carried out by a qualified drives technician in accordance with our instructions in order to maintain the product warranty as per 2.3.

4.2.2     Warranty Parts

             Any parts used to repair a drive during its warranty period will be repaired or replaced free of charge provided that the faulty parts  are returned to a CT Centre and are deemed to have failed under warranty. It is strongly advised that spares be held on site for production critical units. Sections 2.1 & 2.3 apply.

             This warranty only applies to parts that form part of the original item as manufactured by Control Techniques but does not include items such as fuses and other remotely mounted equipment.

4.3        Statutory rights

                These conditions do not effect any statutory rights that may apply.

DEFINITIONS

             CT Centre or Drive Centre:

             A CT Drive Centre or designated distributor which performs the functions of a Drive Centre even where there is no fiscal connection to CT. Distributors can be appointed CT Centres by a CT CEO provided they have given a written undertaking to be bound by the CT warranty policy.

             Date of Manufacture:

             The date upon which a unit is packed and ready for shipment from CT Manufacturing. This information is included on the product rating label.

             Date of Sale:

             The date upon which the product was invoiced to a customer external to the Control Techniques group of companies or one of its appointed distributors.

             Direct costs:

             Air or rail travel, car mileage costs and valid expenses such as food and accommodation. They do not include any hourly costs incurred. Direct costs are payable for all site visits made in connection with warranty and non-warranty repairs.

             Distributor:

             An independent company which represents CT but only as defined in the relevant contract. Distributors as distinct from CT Centres may not carry the full CT warranty obligations.

             Drive Centre:

             A CT operating company which acts as a point of sale for CT products and is responsible for representing the interests of CT in a designated area. The Drive Centre is always responsible for upholding the CT World-Wide warranty in its territory.

             Product Service Centre:

             A CT company, part of the Control Techniques World-Wide service organisation, which is responsible for product repairs and spare parts distribution. A Service Centre is also responsible for accrediting Repair Centres.  There are 3 Product Service Centres located at Telford (UK) for Europe, Grand Island (USA) for the Americas and Singapore for Asia-Pacific.

             Repair Centre:

             A CT Centre which is authorised by the a Product Service Centre to carry out limited repairs such as changing a printed circuit board or power switching device.

             Sub Distributor:

             Within any region the CT Centre may appoint sub distributors. The CT Centre will ensure that the warranty obligations are met.

             Supplying CT Centre:

             The company which made the original sale to an external customer. Any internal product transfers shall have no bearing. Where the product was sold via distribution then the CT company which signed the distributor agreement is the supplying company for warranty purpose.

          Local CT Centre:

                The CT Centre which is local to the customer as distinct from the CT Centre which made the original sale, the Supplying CT Centre. There is no implied status differential between a Local or Supplying CT Centre.

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